At our company, we attach the utmost importance to customer satisfaction and quality. Should a tool covered by the HAZET full quality guarantee nevertheless be found to have a material or manufacturing fault, we will rectify this quickly and without fuss. Any recognised material or manufacturing defects will be rectified by means of a free repair or replacement with a fault-free product – or, where appropriate, with a successor model.

Our products are subject to strict quality control throughout the procurement and manufacturing process. For tools covered by the HAZET Full Quality Guarantee, we provide a full guarantee against material and manufacturing defects. The HAZET Full Quality Guarantee does not limit your statutory rights in the event of defects.

If a recognised material or manufacturing defect is found, we will repair Das Werkzeug free of charge. If repair is not possible, we will replace Das Werkzeug in accordance with the terms of the HAZET Full Quality Guarantee.

Here’s how it works:

1. If you believe there is a material or manufacturing fault, please send Das Werkzeug to us via your specialist dealer.
2. Das Werkzeug wird von unseren Experten inspiziert.
3. If the material or manufacturing fault is confirmed, we will repair Das Werkzeug free of charge or replace it.

The following are excluded from the HAZET Full Quality Guarantee:

• adapter,
• normal wear and tear and fatigue failure,
• wear parts,
• damage or malfunctions resulting from a lack of maintenance and care,
• damage or malfunctions caused by improper or unauthorised use,
• tools that are no longer in working order due to their age.

To ensure the tool is used for its intended use, please refer to the relevant operating instructions, the product-specific safety instructions and our general safety advice.

• Exceeding the normal or specified capacity of the tool, e.g. in the case of sockets, due to a reduction in the maximum permissible capacity of the square drive when using adaptors, or through the use of diagonal cutters on wire that is too hard.
• Working on excessively hard steel with a chisel or centre punch.
• Using a drift punch for a purpose other than that for which it is intended.
• The continued use of tools that are already damaged or defective.
• Commissioning or loosening bolts or nuts with socket wrenches of an incorrect size.
• The use of tools that have been modified.
• The use of chrome-plated nut-drivers on impact wrenches when these nut-drivers are intended exclusively for manual operation.