At our company, we place the utmost importance on customer satisfaction and quality. Should any defects nevertheless arise in our products, you can rest assured that we will rectify them quickly and without any hassle. Recognised defects are resolved through free repairs or spare parts – or, where appropriate, a successor model.

All our products are scrutinised meticulously during manufacture. They are subject to strict quality control throughout the entire procurement and manufacturing process. Should a fault nevertheless occur, we provide a full guarantee on all our products. This applies regardless of the statutory warranty periods.

We repair tools that are faulty free of charge – in the interests of sustainability. Or we will replace them if repair is not possible. You can also read about this in our Terms and Conditions of Sale, Delivery and Payment.

Here’s how it works:

1. If you believe there is a material or manufacturing fault, please send the product to us via your specialist dealer.
2. The product will be inspected by our experts.
3. If your suspicion is confirmed, we will repair or replace the product free of charge.

Products are excluded from the HAZET full quality guarantee if

• damage caused by a lack of maintenance and care
• and/or as a result of improper or unauthorised use (in this context, please refer to the relevant operating instructions and safety instructions for our products, as well as our general safety advice )

are no longer in working order.

• Exceeding the normal or specified capacity of the tool, e.g. in the case of sockets, by reducing the maximum capacity of the square drive using an adapter, or by using a diagonal cutter on wire that is too hard.
• Machining excessively hard steel with a chisel or centre punch.
• Using a drift punch for a purpose for which it is not intended.
• Continuing to use tools that are already partially damaged or defective.
• Commissioning or loosening bolts or nuts with socket wrenches of the wrong size.
• The use of tools that have been modified.
• Using (chrome-plated) socket wrenches on impact wrenches that are intended for manual operation.